Most of our items are made to order, and may take up to 2 weeks to complete and ship. We will email you with a tracking number as soon as your item is en route. We appreciate your patience!
Change your mind? We understand.
Send us an email (firstname.lastname@example.org) and we will get the return process rolling.
If you are unsatisfied with your purchase we would love to know why. This is valuable information and we appreciate your feedback.
Any item not in its original condition or damaged will not be eligible for a refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded/returned
If you wish to exchange your purchase, Please send us an email explaining the situation. For example, if you purchase a belt and it happens you need the next size down, send us an email, send the belt back and we will ship out the new size. It's that simple. We want you to love your Hemlock and Hyde leather goods!
Contact us at HemlockandHyde@gmail.com and send returns/exchanges: 238 Sydney Street Philadelphia Pennsylvania US 19119.
To return your product, you should mail your product to: 238 Sydney Street Philadelphia Pennsylvania US 19119
The return shipping costs are on us. Once you send us an email, Hemlockandhyde@gmail.com. We will be in contact to get you a shipping label and process your return as quick as possible.