How long does it take to get my bag? (Updated: February 24, 2022)
New Ordering Process Starting January 2023 (for regular season Jan-Sept)
In an effort to reduce wait times we are beginning a new ordering system.
The first week of the month will be "Order week"
The 1-8th of the Month is Order week. Ordering will be open until the 8th unless we hit our monthly capacity first.
We will then batch all orders and go into production mode for the rest of the month and ship bags as they are made. This should bring our wait times down to 4 weeks max. Recently we've been much closer to a 6 week lead time.
Want to be the first to know? Sign up on the product page or newsletter to be first to be notified when a product comes back in stock.
Pre-Orders: Refer to the Pre-Order product page for production timelines
What is your return policy?
In a nutshell, you have 14 days from when your order is delivered to return it. It must be returned in original condition. Once we get the bag back, we’ll inspect it for wear and issue refunds accordingly. Send us an email if you have any questions, we’re here to help. Full details are on our Shipping/Returns page.
Do you do custom designs? Do you add pockets, zippers?
Unfortunately we do not. While we don’t offer custom designs; shoot us an email with your order number, if you need a longer strap on your bag. That is something we can definitely do!
How do I find out about new designs?
We post pretty regularly on Instagram and send out new designs and info through our newsletter. You can sign up at the bottom of our site.
Who makes your bags?
We do! With our own hands! Leanne is our designer and bag maker. We are so lucky to have her!
Do you have sales or promotions for your leather goods?
We offer 15% off your first order (just sign up for our newsletter) and normally have an Anniversary sale once a year in August. If you don't get an email from signing up for our newsletter, check your spam folder. If it's not in there just send us an email and we'll help you out.
Where can I see your bags in person?
Unfortunately, we don’t have a storefront at this time and don’t sell in stores. If you have any questions about our bags we'd be happy to help. We do lots of videos and live streams so if you catch us there ask all your questions! We've been known to send videos or pictures through DMs for specific questions.
Which bags can fit a laptop?
The Fairmount Tote + Luna Tote
How do I get in touch with you?
@hemlockandhyde - DM us!
firstname.lastname@example.org - email us!
267-702-5602 - send us a text (we can’t always answer the phone)