FAQs

 How long does it take to get my bag? (Updated: October 10, 2022)

Holiday Season Shipping (October-December)

Holiday cut-off date for Holiday Season 2022: Tuesday, November 1st is the last day to place your order for 12/25 delivery. Ordering after 11/1/22 means you are ok with receiving your order after 12/25. Production and shipping will resume 1/2/23.  

If we reach capacity we will close down new orders on the site. Sign up on the product page to be notified when a specific Design/Colors is available to order again. 

January-September: Due to demand we've had to increase wait times. Each bag is made by hand and we've made the decision to keep production in house. That does mean it will take longer for you to get your bag. It can take 4-6 weeks to complete your bag and have it ready to ship. If we can get it done faster, we will. Then 3-5 days to ship for most places. You'll receive a confirmation email once it ships. We don't usually have extra bags laying around. But, If you are in a rush, get in touch with us to see if we have any bags already made and ready to ship! We make all bags in the order in which we received them. We truly appreciate your support. 

If you are ordering for a special occasion it's always helpful for us to know. Send us an email with your order number we'll add a note to your order. We would hate to ruin a special moment. Please understand this does not mean that we will rush make your bag if you tell us you need it a week from ordered. Its always best to order early if you are worried about timing, we recommend ordering 8 weeks ahead of date needed during our normal production months to account for the unknown. (This does not include holiday orders)

Pre-Orders: Refer to the Pre-Order product page for production timelines

 

What is your return policy?

In a nutshell, you have 14 days from when your order is delivered to return it. It must be returned in original condition. Once we get the bag back, we’ll inspect it for wear and issue refunds accordingly. Send us an email if you have any questions, we’re here to help. Full details are on our Shipping/Returns page.

 

Do you do custom designs? Do you add pockets, zippers?

Unfortunately we do not. While we don’t offer custom designs; shoot us an email with your order number, if you need a longer strap on your bag. That is something we can definitely do!

 

How do I find out about new designs?

We post pretty regularly on Instagram and send out new designs and info through our newsletter. You can sign up at the bottom of our site.

 

Who makes your bags?

We do! With our own hands! Leanne is our designer and bag maker. We are so lucky to have her! 

 

Do you have sales or promotions for your leather goods?

We offer 15% off your first order (just sign up for our newsletter) and normally have an Anniversary sale once a year in August. If you don't get an email from signing up for our newsletter, check your spam folder. If it's not in there just send us an email and we'll help you out.

 

Where can I see your bags in person?

Unfortunately, we don’t have a storefront at this time and don’t sell in stores. If you have any questions about our bags we'd be happy to help. We do lots of videos and live streams so if you catch us there ask all your questions! We've been known to send videos or pictures through DMs for specific questions.

 

Which bags can fit a laptop?

The Fairmount Tote +  Luna Tote

 

How do I get in touch with you?

@hemlockandhyde - DM us!

hello@hemlockandhyde.com - email us!

267-702-5602 - send us a text (we can’t always answer the phone)