Holiday Season 2023: What to expect

Posted by Nicholas Polidore on

We know it's early. But we want to make sure everyone is aware of our Holiday Cut-Off Date. Our current lead times are about 4-6 weeks before Holiday orders have started coming in. Every year has its own unique challenges and as you know we make each of our bags here in our shop. We're simply limited by how much we can produce, especially during crunch time. Please know we will try our best to get your orders to you as fast as we can. The last thing we want is to ruin your holiday. That's why we want to be extra clear about what you can expect for this year.

It is possible we may run out of a certain color or design. That means you may see 'Sold Out' on a product or color way. It is our intention to be transparent about what is going on in real time. If we find that we've reached full capacity we may even stop accepting orders. We've had to do this a couple times in the past and don't want to make promises we cannot keep

As you know we design and produce everything in house. Hand made just takes more time. Time to produce the quality you know and expect. We are so grateful you've decided to support small business and continue to let us grow this dream. 

That being said Tuesday November 1st will be the last day we can accept orders for December 25th delivery. Although, like I stated above it is possible that we may reach capacity before that. 
This may seem too early. But we would hate to ruin a celebratory moment. Placing your order after this date means you're ok with not receiving your order in time for Christmas. It will likely ship after 1/1/23. We will make every effort to get your bag to you as promised. But like we saw last year, some things will just be out of our control. 

If you are thinking of getting a bag from us this Holiday season our advice is to place your order as early as you can. Likely, if we've marked something as 'Sold Out' it won't be returning quickly. You can always sign up to be notified when that item comes back on the product page or reach out to us and we can give greater detail. 

As an additional reminder.

We produce and ship bags in the order that they were placed to remain fair. We don't offer expedited production as this throws a wrench into our production flow. We sometimes have a little bit of back stock. If you need something ASAP, we can see what we have in stock and ready to ship. 
As always we are here to answer any question you might have.
Thanks for everything.

Much Love!

Leanne and Nick
Hemlock + Hyde

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